We are committed to ensuring the safety, comfort, and accessibility of all guests who attend events at Margaret Court Arena.
If you or someone in your party requires additional assistance or has specific accessibility needs, feel free to reach out to us. We’re here to help make your experience with us exceptional.
What do you need assistance with?
Accessible seating must be pre-booked via Ticketek’s Accessible Bookings Hotline:
- Reach them by phone on (03) 9286 1208 or;
- Submit a request to be contacted online here.
Accessible parking must be pre-booked via Ticketek.
We strongly recommend parking is booked in advance to avoid disappointment.
Please note, that there are a limited number of accessible parking bays located out the front of John Cain Arena (Olympic Boulevard).
If you require assistance with accessible parking, please contact (03) 9286 1208.
Drop Off & Pick Up
Margaret Court Arena is equipped with ramps and lifts, ensuring accessibility for everyone. Additionally, accessible entry options are available at all turnstiles.
If you require assistance accessing your seat, please approach a member of our Guest Services team, who will be able to help.
All lifts have Braille buttons to assist guests in moving around the venue.
Unfortunately, Changing Places facilities are not yet available at Margaret Court Arena.
If you need assistance, please approach a staff member who may be able to facilitate access to the facilities at Rod Laver Arena.
Cloaking is available via the Information Desk (Door 7) or Show Court 3. Any prohibited items listed in the venue Conditions of Entry will not be accepted for cloaking.
Gender-neutral toilets provide a restroom space that is inclusive and accommodating to individuals of any gender identity or expression.
Gender-neutral toilets are located near Door 11.
Hearing Augmentation at Margaret Court Arena involves a transmitting and receiving system that improves audio for individuals with hearing impairments.
Guests can use individual receivers provided by the venue, which enhances the auditory experience throughout the venue.
For access to Hearing Augmentation devices and additional information, please visit the Information Desk (Door 7).
Parents Rooms are dedicated spaces designed to cater to the specific needs of parents and caregivers with infants or young children.
Parents Rooms are located near Doors 6 and 19.
Events may contain sequences of flashing lights, laser, strobe, haze and pyrotechnics which may affect guests who are susceptible to photo sensitivities and medical conditions.
Margaret Court Arena has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs.
Sensory bags containing special KCVIP badges, fidget tools, noise-cancelling headphones, and other resources, as well as Weighted Lap Pads, are available for checkout (at no cost) at our Information Desk (Door 7). You can also download the KultureCity app for further assistance with your visit to Rod Laver Arena.
Unfortunately, a dedicated sensory room is not yet available at Margaret Court Arena, however, a Quiet Room is available near Door 15.
If you or anyone in your group has sensory needs, please inform a staff member or visit the Information Desk (Gate 4).
Accessible toilets provide facilities that accommodate individuals with mobility challenges or disabilities.
Accessible toilets are located near Doors 6, 9, 16 and 19.